Job Description
We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today!
Responsibilities:
• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.
• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.
• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.
• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.
• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.
• Foster strong community engagement by maintaining consistent and friendly communication.
• Develop strategies to enhance the brand's online presence and customer satisfaction.
• Collaborate with internal teams to align social media efforts with overall marketing goals.
• Track and analyze social media performance metrics to optimize engagement strategies.
• At least 1-2 years of experience in customer support, public relations, communications, or marketing.
• Proficiency in social media management tools such as Sprout.
• Strong customer service skills with a focus on community engagement.
• Ability to respond effectively to comments, direct messages, and posts.
• Excellent communication skills and a detail-oriented approach to handling feedback.
• Experience in corporate communications and a good understanding of branding.
• Familiarity with machinery manufacturing or similar industries is a plus.
• Ability to research and provide solutions to customer inquiries effectively.
...A Snapshot of your Day: Were looking for passionate Product Configuration and Product Designer to join the 5F Product Engineering team in Orlando. In this role, your day centers around creating and maintaining standard product structure (SPS) and engine longitudinal...
...Job Description We are seeking a detail-oriented and strategic Oracle EDM Consultant to join our EPM team. This role is responsible for implementing and managing Oracle's Enterprise Data Management Cloud (EDM) solution, enabling organizations to govern and synchronize...
...veterinarian team, we encourage you to visit our website: Benefits package: ~ Competitive base salary DOE ~ Quarterly production with no negative accrual ~ Generous bonus / relocation package ~ No on-call, or after hour emergency coverage ~...
...Chief Financial Officer (CFO) Miami & LATAM We are seeking an accomplished Chief Financial Officer (CFO) to lead the financial strategy, governance, and performance of our Miami headquarters and Latin America operations. Reporting directly to the Vice President...
...trails, loops, and greenways for runners, walkers, and cyclistsNearly 20 miles of paved greenways and tracks within Knox CountyFestivals and celebrations include Big Ears, Southern Skies, Dollyfest, HoLa Festival, Greek Fest, Kuumba Festival, Knox Asian Festival, and more...